Terms of Service

Secure Shopping

RetroAsia is a Shopify Ecommerce store.
Orders placed on our site are encrypted using Secure Socket Layer (SSL) technology.
SSL is used by vendors to ensure the security of online transactions.
When you place your order on our secure server, it is encrypted and can only be decoded by RetroAsia website.
In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.

All transactions are secured by PayPal service. PayPal account is not required to order.

Payments by PayPal

Email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
Please note: RetroAsia reserves the right to refuse any order at any time.
Orders refused by RetroAsia will not result in credit card charges to customers.

Shipping & Delivery Policy

We ship worldwide from Kyoto (JAPAN) by EMS (Express Mail Service) service
(with tracking number (EMS delivery Status) and insurance).

Or, AirMail service for parcels under 2kg (not available for all countries).

Express shipping estimated between 5-10 business days depending on your location
(7-15 days for AirMail)

A shipping rates calculator is available on cart page before checkout process.

If your country is not available as an option in the checkout process, please contact us.

Customer service policy

RetroAsia is committed to providing exceptional customer service and quality products.
We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct.
In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit when goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't achieve its proper function.

Returns and replacements

Returns will be accepted only if the return is sent within seven days of the delivery confirmation date.
A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
All packages are to be fully insured. You must notify us of any return so that we will be expecting your package.
Returns that are sent without our prior acknowledgement will be refused.

Privacy Policy

RetroAsia is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured.
We do not pass on/sell/swap any of your personal details with anyone.
We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your shopping experience with us. That’s all.
RetroAsia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.
Cookies sent to your computer from RetroAsia only last while you’re browsing our website. We do not store persistent cookies on your computer.